All artwork sold through www.iuliiastore.com is created with care and attention, and each piece is handled, packaged, and shipped with the intention of arriving in perfect condition. Due to the unique and delicate nature of artwork, all sales made on this website are considered final. Customers are encouraged to review product descriptions, dimensions, and images carefully before completing a purchase, as refunds for reasons such as change of mind, personal preference, or misunderstanding of product details cannot be offered.

In the rare event that an artwork arrives damaged during transit, customers must notify the website owner within the specified timeframe indicated on the website, providing clear photographic evidence of both the damage and the packaging. This information is required to assess the situation and determine the appropriate resolution. Depending on the nature of the damage and the availability of the artwork, possible resolutions may include a repair, a replacement (if applicable), or a partial refund. Damage caused after delivery, including mishandling or improper care, is not eligible for compensation.

If a customer receives an incorrect item, they must contact the website owner promptly with photographs and order details. The incorrect item must be returned in its original condition and packaging before a replacement or refund can be issued. Return shipping instructions will be provided directly to the customer. Items returned without prior authorization will not be accepted.

Refunds, when approved, will be processed using the original payment method. Processing times may vary depending on the customer’s bank or payment provider. The website owner reserves the right to deny refund requests that do not meet the conditions outlined in this policy. By completing a purchase on www.iuliiastore.com, customers acknowledge and accept the terms of this Refund Policy.