All orders placed through www.iuliiastore.com are processed with care to ensure that each artwork is packaged securely and shipped in the best possible condition. Processing times may vary depending on the nature of the artwork, preparation requirements, and order volume. Customers will be notified once their order has been shipped, along with any available tracking information. Processing time does not include weekends, holidays, or carrier delays.

Shipping times provided on the website are estimates and may vary depending on the destination, carrier availability, and external conditions. Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier. The website owner does not control carrier operations and cannot guarantee exact delivery dates. Customers are encouraged to monitor their tracking information and contact the carrier directly for updates once the package is in transit.

Customers are responsible for providing accurate and complete shipping information at the time of purchase. The website owner is not responsible for delays or delivery failures caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address, additional shipping fees may apply to resend the item.

International orders may be subject to customs inspections, import taxes, duties, or additional fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated. Customs processing times vary by country and may extend delivery timelines. The website owner is not responsible for customs delays or charges.

All artwork is packaged with care to minimize the risk of damage during transit. In the rare event that an item arrives damaged, customers must contact the website owner within the specified timeframe, providing clear photographs of the damage and packaging. Each claim will be reviewed individually, and resolutions may include replacement (if applicable), repair, or partial refund. Damage caused by mishandling after delivery is not covered.

If a package is marked as delivered by the carrier but the customer cannot locate it, the customer must contact the carrier directly to initiate an investigation. The website owner cannot issue refunds or replacements for orders that carriers confirm as delivered. Customers are encouraged to check with neighbors, building management, or local postal offices if a package is missing.

By placing an order on www.iuliiastore.com, you acknowledge and accept the terms outlined in this Shipping Policy. These terms are subject to change at any time, and continued use of the website constitutes acceptance of any updated policies.